Technology for retail and hospitality in Edmonton: find, book and order

Restaurants, cafes, shops and studios win or lose customers on a phone screen. We build technology for retail and hospitality in Edmonton, the kind diners and shoppers actually use: direct online ordering, bookings that cut no-shows, stores that stay in step with the till, and a Google Business Profile that shows the right hours.

  • Restaurants and cafes
  • Bakeries and specialty food producers
  • Caterers and food trucks
  • Independent retail shops
  • Salons, barbers and spas
  • Fitness and yoga studios
  • Repair and rental shops
  • Small hotels and guest houses

Updated

On the jobWhere the time goes

Four places this work leaks time and money.

01

Delivery apps own the customer

Third-party ordering and delivery apps bring orders but keep the customer's details and take a large cut of every ticket. Regulars who would happily order direct cannot find a way to, so you pay commission on your own customers.

02

No-shows empty the best slots

A Friday table for eight that never arrives, or a long colour appointment left empty, is revenue you cannot sell twice. Phone bookings carry no deposit, no reminder and no record of who did it last time.

03

The website and the till disagree

Stock counts, prices and menu items live in the point-of-sale system, and someone retypes them into the website. Customers order things that sold out at noon, and the online price is still last season's.

04

Google shows the wrong hours

Holiday hours, a new menu or a closed patio never reach Google Business Profile. Customers arrive at a locked door, leave a one-star review, and the listing slips below competitors who keep theirs current.

The systemsBuilt to order

What we build for this sector.

01

Online store and direct ordering

Pickup and delivery ordering on your own site, with menus or products you edit, modifiers and allergen notes, time slots that respect kitchen capacity, and card payments handled by the payment provider so card numbers never touch your server.

Platforms & e-commerce band: $9,000 – $28,000
02

Booking and reservations with deposits

Customers book a table, chair or class online, get a reminder by text and pay a deposit where you require one. Staff calendars, service lengths and buffer times are set once, and repeat no-shows are flagged before the next booking.

Automation: from $2,500 per workflow
03

Tools beside your point-of-sale system

Stock and price sync between the till and the online store, web orders routed to the kitchen printer, gift card balances that work in store and online, and daily sales pulled into one report. We work with the system you already have.

Automation: from $2,500 per workflow
04

Google Business Profile and local search

Hours, holiday closures, menus, photos, booking and order links kept current on Google Business Profile and Bing, with review replies and location pages on your own site that help you appear when someone nearby searches.

SEO: from $1,000/month
05

Websites for restaurants and shops

A fast site with the menu or range in text rather than a PDF, the address and hours where a phone user sees them first, and clear buttons to call, book, order or get directions.

Websites band: $4,500 – $12,000
ComplianceDesigned in

Customer data, marketing consent and food rules

PIPA, Alberta's private-sector privacy law, covers the customer details you collect through bookings, orders and loyalty sign-ups: collect what you need and protect it. CASL covers promotional email and text messages, which need consent, sender identification and a working unsubscribe. If you sell packaged food, CFIA labelling and licensing rules may apply depending on what you sell and where it goes. This is general information, not legal advice.

  • Consent recorded at every sign-up form
  • Card numbers handled by the payment provider
  • Promotions kept separate from receipts and reminders
  • Product pages with room for required label details

In detail

What technology does a restaurant or shop in Edmonton actually need?

Start with the path customers already take: they search, check the hours, look at the menu or products, then call, book, order or walk in. The technology that matters makes each of those steps work on a phone and keeps the details correct, before anything clever is added on top.

For a cafe that means a menu in plain text, correct hours on Google and a way to order ahead. For a salon it means online booking with reminders. For a shop it means stock online that matches the shelf. Each is a modest project, and each is easier once the one before it works. The usual starting point is a site from our website design service, built so staff can change a menu or a price in minutes.

Online ordering and storefronts you own

Direct ordering on your own site keeps the customer relationship and the order history with you. Customers choose items, modifiers and a pickup or delivery time, the kitchen gets the ticket, and the payment provider handles the card. Delivery apps still help with reaching new customers, but regulars can be moved to direct ordering.

Retail has a different shape: products, variants, stock and shipping or in-store pickup. We build on Shopify or WooCommerce, depending on what you sell and who will run it day to day. Our work includes a direct-to-consumer e-commerce platform for an Alberta specialty food producer. Anyone selling food online also needs room for ingredient, allergen and storage details on every product page. Online stores sit in our ecommerce website design band.

How do restaurants and salons cut no-shows with online booking?

By making a booking a commitment rather than a note by the phone. Online booking that takes a card or deposit for large groups and long appointments, sends a reminder the day before and lets people cancel with one tap means cancellations arrive early enough to rebook the table or chair.

The rules stay yours: which bookings need a deposit, how late someone can cancel, and how many no-shows before a customer pays up front. Staff see the day on a tablet at the host stand or front desk. Booking reminders follow different CASL rules from promotions, so we keep the two message streams separate.

Tools that work beside your point-of-sale system

Your point-of-sale system is good at taking payment at the counter, and replacing it is rarely worth the disruption. The useful work sits around it: syncing stock and prices with the online store, routing web orders to the kitchen, and pulling daily sales and labour into a report you read before the next shift.

Where the till offers an export or an interface, we connect to it; where it does not, we say so before quoting. A daily sales dashboard in Power BI or Excel, built through our data analytics service from $4,500, shows sales by hour against staff on the floor. AI can draft product descriptions or sort supplier invoices, with a person approving anything customers see; that work falls under AI automation.

How much does retail and hospitality technology cost in Edmonton?

A restaurant or shop website costs $4,500 – $12,000 and takes four to six weeks. An online store or ordering platform costs $9,000 – $28,000 over six to ten weeks. Booking, sync and reminder workflows start from $2,500 each, and local search work starts from $1,000/month. Every project gets a fixed quote first.

OptionBest forCost
Restaurant or shop websiteMenus, hours, calls and directions$4,500 – $12,000, 4–6 weeks
Online store or direct orderingSelling products or taking pickup and delivery orders$9,000 – $28,000, 6–10 weeks
Booking, sync or reminder workflowNo-shows, stock mismatches and manual re-entryFrom $2,500 per workflow, 2–4 weeks
Local search and Google Business ProfileBeing found by people nearbyFrom $1,000/month

Local search is a sensible first step for a restaurant, because the Google listing is often the first thing a customer sees; SEO services cover the profile, reviews and location pages. The full bands are on our pricing page.

Questions6 straight answers

Asked before they write.

How much does an online ordering system for a restaurant cost?

Direct online ordering on your own site falls in our Platforms & e-commerce band, $9,000 – $28,000, over six to ten weeks. The range depends on menu complexity, modifiers, delivery zones, kitchen printing and whether orders connect to your point-of-sale system. A simple menu site that links to an existing ordering tool fits the $4,500 – $12,000 website band.

Will you replace our point-of-sale system?

Rarely. A point-of-sale system that staff know and that takes payment reliably is worth keeping. We build around it: stock and price sync with the online store, web orders to the kitchen, gift cards that work in both places and daily reporting. If your system has no export or interface, we tell you before quoting.

Do you work with Shopify and WooCommerce?

Yes. We build on Shopify or WooCommerce, depending on what you sell, how many products you carry and who will run the store day to day. Shopify suits teams who want the platform to look after hosting and updates; WooCommerce suits businesses that want more control over a WordPress site. We explain the trade-off before you commit.

Can you manage our Google Business Profile?

Yes, as part of local search work from $1,000/month. That covers hours and holiday closures, categories, menu and booking links, photos, review replies and the location pages on your site that support the listing. We also keep your Bing listing consistent. You stay the owner of the profile, and we work through manager access.

Do CASL rules apply to our promotional emails and texts?

Yes. Promotional email and text messages to customers need consent, a clear identification of who sent them and a working unsubscribe. Receipts, order confirmations and booking reminders are treated differently from promotions. We set up sign-up forms that record when and how consent was given, and we keep promotional lists separate from transactional messages.

What is not included in a retail or hospitality project?

Payment processing fees, delivery app commissions, ad spend and software subscriptions such as Shopify plans are paid to those providers, not to us. We do not supply point-of-sale hardware or replace your till. Product photography and menu copywriting are quoted separately if you need them. Everything that is included is written into the fixed quote.

Services05

The services behind these systems.

E-commerce $9,000 – $28,0006–10 weeks

Glasshead Tech does ecommerce website design in Edmonton and across Alberta, building stores you can run without a developer: catalogue, cart, checkout, payments, shipping, GST and an admin for orders and stock. We compare Shopify, WooCommerce and custom builds in writing first. Projects cost $9,000 to $28,000 CAD, take six to ten weeks and are quoted fixed.

Website design $4,500 – $12,0004–6 weeks

Glasshead Tech does website design in Edmonton for businesses that want to edit their own site: custom, planned around what buyers ask, on an editor your team learns at handover, with on-page SEO, forms and analytics included. Projects cost $4,500 to $12,000 CAD, take four to six weeks and are quoted at a fixed price first.

SEO From $1,000/monthongoing

Glasshead Tech provides SEO services in Edmonton from $1,000 per month, covering technical fixes, on-page work, local search, Google Business Profile upkeep and content that AI answer engines can quote. Nobody controls Google's rankings, so we commit to the work, not a position. Monthly reports count calls and form enquiries, not traffic alone.

Automation From $2,5002–4 weeks per workflow

Glasshead Tech builds business automation for Alberta companies, so nobody re-keys data between the tools they already pay for: quotes become invoices, web enquiries land in the CRM with an owner, and reports assemble on schedule. Each rule-based workflow costs from $2,500 CAD, takes two to four weeks and is quoted fixed before work starts.

Data and dashboards From $4,5003–6 weeks

Glasshead Tech sets up data analytics for Edmonton businesses as one trusted view of the few numbers that run the company, pulled automatically from accounting, job costing, CRM, e-commerce and spreadsheets. It is built in Power BI or as a custom dashboard, from $4,500 over 3–6 weeks, priced in writing before any work.

Where we work04

Near you.

Tell us where orders or bookings slip.

Send a few lines about your restaurant, shop or studio and what customers struggle with. We reply within 24 hours and quote a fixed price for the first step.