IT only gets attention when it breaks
Nobody owns updates, backups or accounts until something fails. Then a half-day of lost work arrives alongside a scramble to find passwords and work out what was ever backed up.
IT support in Edmonton for teams of 3 to 40
Proactive IT support for Edmonton and Alberta small businesses: patching, monitoring, backups, Microsoft 365 and security basics, without the enterprise tool stack you do not need. From $300/month, cancel anytime, with the scope agreed in writing.
Updated
Ongoing care
From $300/month
monthly, cancel anytime · fixed quote first
What usually brings people here.
Former staff still have access
People leave, and their email, shared folders and logins stay open for months. Nobody is sure which accounts exist, which devices hold company files, or who can see what.
Backups nobody has ever tested
There is a backup somewhere, probably. Whether it covers Microsoft 365 data, whether it runs, and whether anyone could restore from it are questions with no confident answer.
What you have when we are done.
Problems caught before staff notice
Devices are patched and monitored in the background. We see failing disks, expired certificates and missed updates early, and fix them outside your working hours where we can.
Microsoft 365 set up properly
Accounts, licences, sharing and mail settings are cleaned up and documented. New hires get what they need on day one, and leavers lose access the same day.
Backups you know can be restored
We back up what matters, including Microsoft 365 data, and test a restore on a schedule. You get a short report that says it worked, rather than an assumption.
A plain-language security baseline
Multi-factor authentication, a password manager, encrypted laptops and sensible policies, explained in a page your staff will read. Enough protection for your size, with no jargon.
What is included.
- Device and account inventory
- Microsoft 365 setup and administration
- Multi-factor authentication rollout
- Backups with scheduled restore tests
- Proactive patching and monitoring
- Password manager rollout
- Onboarding and offboarding checklists
- Plain-language security policy
- Help desk by email and phone
- Monthly summary of work done
How it runs.
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01
Discover
We inventory every device, account, licence and backup, and review how your Microsoft 365 tenant is configured. You receive a plain list of what is fine, what is risky and what is missing.
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02
Design
We turn the findings into a short priority list sized to your team and budget. We separate what you need now from what can wait, and agree the monthly price in writing.
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03
Build
We set up monitoring, multi-factor authentication, backups, password management and clean Microsoft 365 settings. Changes are scheduled around your working day and documented as we go.
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04
Launch
We brief your staff in a short session, hand over the documentation, and start the monthly service. You know who to contact, how, and what counts as covered.
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05
Optimise
Each month we review what happened, test a restore, and adjust. As the team grows or changes tools, the setup changes with it. Cancel anytime if it stops earning its place.
In detail
Can a small business hand its IT to someone else?
IT support in Edmonton ranges from one person with a laptop bag to enterprise contracts built for much larger firms. We work in the middle: teams of 3 to 40 who need email, files, devices and accounts to keep working, and want someone else to own them. Ongoing care starts from $300/month, cancel anytime.
What does IT support cost for a small business in Edmonton?
Our IT support starts from $300 per month CAD, cancel anytime. The exact figure depends on headcount, devices and what you want covered, so a five-person office on Microsoft 365 pays less than a thirty-person firm with shared devices. We agree the scope in writing before the first month, and requests inside that scope cost nothing extra.
| Service | Best for | Cost |
|---|---|---|
| IT support | Day-to-day help, Microsoft 365, patching and backups | From $300/month, cancel anytime |
| Cyber security review | A one-off check of accounts, devices and backups, with a fix list | Review from $1,800, 1–2 weeks |
| IT consulting assessment | Planning an office move, a new system or a tool change | From $1,500, 1–3 weeks per assessment |
For a fuller breakdown of what drives the monthly figure, read what managed IT support costs in Edmonton.
What the first month looks like
The first month is mostly cleaning up. We inventory devices and accounts, close the gaps that carry real risk, set up backups and prove a restore works, and write down how everything is configured. After that the work becomes quiet: updates, monitoring, a few support requests and a short monthly summary.
What a small team actually needs
Most risk in a small company comes from a short list of ordinary gaps: weak sign-ins, untested backups, late patches, unencrypted laptops, reused passwords and accounts left open after someone leaves. Closing them covers most realistic risk for a team your size. The value is in doing it every month and checking it still works.
- Multi-factor authentication on email and every system that holds company data.
- Tested backups that include Microsoft 365 mail and files, not only the office computer.
- Patching that happens on a schedule, not when someone remembers.
- Encrypted laptops, so a lost bag is an inconvenience and not a breach.
- A password manager, so staff stop reusing one password everywhere.
- Offboarding that closes accounts the day someone leaves.
What you probably do not need
A ten-person company rarely needs a round-the-clock security operations centre or a stack of overlapping monitoring products, and we do not provide either. If a client contract or insurer genuinely requires them, or calls for specialist security testing or a compliance audit, we will say so and refer you to a specialist.
What we do cover is baseline security: hardening, backups, staff training and an incident-response plan. The contract follows the same thinking. Our service is monthly with no lock-in, and if we stop being useful you leave with your documentation and admin credentials.
Can you manage our Microsoft 365 setup?
Yes. Many small businesses run on Microsoft 365, and many tenants are still configured the way someone set them up on day one: unused licences, wide-open sharing and default mail settings. We tidy that up first, then handle ongoing administration, from adding and removing users to shared mailboxes, sharing rules and security settings.
Protecting the data that sits in it
Microsoft keeps the service running, but your files and mail are still your responsibility. We set up a separate backup so a deleted folder or a compromised account is something we can reverse.
Privacy and where your data lives
Under Alberta PIPA, a business is responsible for the personal information it holds about customers and staff, so access control, device encryption and sensible retention are part of IT. We document your set-up in language a lawyer or insurer can read, and where we choose the storage location for you, we keep your data in Canada.
This is general information, not legal advice. To find out what your IT is really covering, send us a note about your team and tools. We reply within 24 hours.
Asked before they write.
How much does IT support cost for a small business in Edmonton?
Our ongoing care starts from $300/month CAD, cancel anytime. The exact figure depends on your headcount, devices and what you want covered. We agree it in writing after a short review, so you know the monthly cost before the first invoice.
What is the difference between managed IT services and IT support?
IT support reacts when something breaks. Managed IT services work in the background so fewer things break: patching, monitoring, backups and account control. For small businesses, the useful version of managed IT is a modest, fixed-price service that does both.
Do you support Microsoft 365?
Yes. We set up and administer Microsoft 365 tenants: users, licences, shared mailboxes, sharing rules, multi-factor authentication and mail security settings. We also set up separate backup of mail and files, because the service itself does not replace one. Setup includes a clean-up of existing settings.
Are we locked into a contract?
No. The service is monthly and you can cancel anytime. You keep the documentation and administrator access to your own systems. If we ever stop being useful, leaving should be simple and nobody holds your passwords hostage. Month to month means exactly that.
Do small businesses really need cybersecurity beyond antivirus?
Yes, but not a lot more. Multi-factor authentication, tested backups, prompt patching, encrypted laptops and a password manager cover most realistic risk for a team of 3 to 40. Enterprise-grade tooling is rarely necessary at that size. We tell you plainly when something more is justified.
Can you help if we already have an IT person?
Often, yes. Some teams keep one person for daily needs and add us for monitoring, Microsoft 365 administration, backups and cover during holidays. We write down who does what, so tasks do not fall between us. The aim is no gaps and no duplicated effort.
Often paired with this.
Cyber security
Review from $1,8001–2 weeks
Glasshead Tech provides baseline cyber security for Edmonton small businesses: a review of sign-in, Microsoft 365, backups, patching, email and access, then a written fix list in priority order. Reviews start from $1,800 and take 1–2 weeks. We do not run attack simulations or a monitoring centre; we refer those to specialists.
IT consulting
From $1,5001–3 weeks per assessment
Glasshead Tech provides IT consulting in Edmonton for companies without an IT department: a written assessment and costed technology roadmap covering what you run now, what to change, in what order and at what cost. Assessments start from $1,500 and take 1–3 weeks. It is advice and planning; day-to-day help desk work sits under IT support.
Find out what your IT is really covering.
Send us a note about your team and the tools you use. We reply within 24 hours with a plain view of what you need and the monthly price.